What to do in the first 24 hours

This section is designed to be a guide to help you through those first few hours.
If you would like to talk to a consultant, contact our us any time (24 hours a day) on (02) 9953 6900.

When a death occurs, the order in which things need to be done often depends on where the death occurred.


Nursing home / Hospital or similar facility

At an aged care facility, staff will contact us on your behalf and we will coordinate a suitable time to contact you.

If your loved one passed in a hospital, you will need to contact us directly. We can bring your loved one into our care, with the appropriate hospital paperwork signed.


At home – under the Supervision of a Doctor

When your love one has passed, contact the Doctor or palliative care nurses. Once the Doctor has provided the required certification, contact our team. We will bring your loved one into our care as soon as possible.

The Doctor will also need to know if a cremation is preferred, as additional paperwork is required.


At home or other locations – Suddenly or no recent association with a Doctor

Most likely, an ambulance or a Doctor is called to attend, and either will verify  the death. Depending on the circumstances, the Coroner may be requested to determine the cause of death. In this case, the police will be notified and they will arrange your loved one to be transported to the Coroner. Once we are contacted, we will assist you through the coronial process and when completed, we will bring your loved one into our care.


In any of these situations, if you are unsure what is happening, need advice or assistance, please contact us any time 24 hours / 7 days on (02) 9953 6900.

As soon as you contact us, we will guide you through the process, listen to what you need and support you to create one final memorable experience for a memorable person.